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Adex AI Call Center · Early Access

Your call center, answered by AI. Every call, every time.

An AI voice agent that answers your customers' calls in a voice and dialect you choose, recognizes who's calling from your own database, and handles their requests — around the clock.

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See how it works
Adex AI Call CenterEarly Access

  • 20

    Calls at once

  • 24/7

    Availability

The problem

Phone support doesn't scale the way your business does

  • Missed calls are missed revenue. Peak hours, holidays and after-hours calls go unanswered.
  • Staffing is expensive and hard to keep. Hiring, training and retaining agents costs more every year.
  • Agents repeat the same answers. Most calls are routine questions such as order status, balance, appointments and prices.
  • Customers wait on hold. Long queues hurt satisfaction before the conversation even starts.

Adex AI Call Center

How it works

  • A customer calls. Use your existing company number or a new dedicated line — your choice.
  • The AI agent answers instantly in the voice, tone and dialect you choose. We train the voice on the dialect your customers speak.
  • It recognizes the caller by looking them up in your database with secure, read-only access.
  • It handles the request. It answers questions from your data and takes new orders and bookings, which land on your ADEX dashboard for your team to process.
  • It hands off when needed. Calls are transferred to a human agent whenever the caller asks or the case requires it.
  • You see everything. Recordings, transcripts, summaries, analytics and statistics for every call, on one dashboard.

Key features

Key features

What Adex AI Call Center does for your team.

An AI voice agent that answers your customers' calls in the voice and dialect you choose, recognizes callers from your own database and handles their requests around the clock.

  • Your voice, your dialect

    Pick the voice, gender and tone. We train it on any dialect your customers speak (Jordanian, Iraqi, Gulf and more) and on English.

  • Connected to your data

    Secure read-only access to your database, so answers are about this customer, not generic scripts.

  • Orders and bookings dashboard

    Requests captured on calls go straight to a dashboard for your team.

  • Human handoff

    Transfer to your staff on request, with the conversation context.

  • Up to 20 calls at once

    No busy tone and no queue at peak times.

  • 24/7 availability

    No shifts, no holidays.

  • Recordings and analytics

    Call recordings, transcripts, summaries, analytics and statistics.

  • Your number or a new one

    Works on your existing company number or a dedicated line.

Adex AI Call Center

Who it's for

  • Retail and e-commerce: order status, product availability, new orders
  • Delivery and logistics: shipment tracking, delivery scheduling
  • Clinics and hospitals: appointment booking, general inquiries
  • Restaurants and F&B: orders and reservations
  • Distributors: reorders and account balances
  • Institutions and service companies: FAQs, request intake, complaint logging
  • Education platforms: student and parent inquiries, registration, course information

Adex AI Call Center

Security and privacy

  • Read-only access to your database, scoped to only the data the agent needs.
  • Encrypted connections and access logs.

Pricing

Pay as you go.

You pay for what you use. Contact us for a quote that fits your call volume.

Benefits

Why Adex AI Call Center

  • Never miss a call

    Every customer gets an answer, day or night.

  • Lower support costs

    Routine calls are handled without growing your team.

  • Faster service

    No hold time, and answers come straight from your data.

  • Your team focuses on what matters

    People handle complex cases, the AI handles the rest.

  • Consistent quality

    Every caller gets the same accurate, polite answer.

Getting started

Getting started

From the first conversation to going live.

  1. 01

    Step 01

    Discovery

    We map your call types, data and workflows.

  2. 02

    Step 02

    Integration

    We connect securely to your database and your phone line.

  3. 03

    Step 03

    Voice and dialect

    We choose and train the voice and define what the agent can and can't do.

  4. 04

    Step 04

    Testing

    We run real call scenarios before launch.

  5. 05

    Step 05

    Go live and improve

    We monitor calls and tune performance continuously.

FAQ

Common questions

Answers to the questions we hear most about Adex AI Call Center.

Need a direct answer?

Tell us about your team and we will show you Adex AI Call Center in a live demo.

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Browse all FAQs

  • Yes. It runs on your current company number or on a new dedicated line.

  • Any dialect your customers speak. We train the voice on it, plus English.

  • Yes. It captures them during the call and sends them to your dashboard, while reading customer data from your database with read-only access.

  • It transfers the call to a member of your team, whenever the caller asks or the case requires it.

  • Up to 20 simultaneous calls.

  • Call recordings, transcripts, summaries, analytics and statistics.

  • The agent has read-only access limited to the data it needs, over encrypted connections.

  • Pay as you go. Contact us for a quote.

Let AI answer your next thousand calls

Adex AI Call Center is now in early access. Book a demo and be among the first businesses to put it to work.

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